General delivery terms
1. BOOKING AND CONTACT
You make reservations directly at email@example.com
If you have any questions or would like to make changes to an ongoing delivery, please contact us via:
firstname.lastname@example.org or +46 (0) 46 139640
Full booking details These details must be included in your booking:
• Payer / customer ID • Ev. Reservation number in port for further transport by boat.
• Data loading and unloading: Company, address, contact person, telephone number and opening hours.
• Vehicle: Brand, model, regno or chassis number.
Length / height if greater than 1 car space ie 5.0 m long, 1.7 m high, sports car, body mounted chassis etc..
• Condition of vehicle on winch need, etc.
Cancellation, boom run
The logistics of a transport are many times very complicated. A load planned car that is booked off, or that agreed loading due to the shipper cannot be carried out is charged according to the price list as we have difficulty replacing the place with any other vehicle on the same route.
Order adjustments from the customer are free of charge before the shipment is scheduled. Thereafter, transplantation or cancellation will be charged according to the price list for additional services (if these affect cargo planning), for example, changed clearance date, changed car size, non-drivable or changed loading and unloading location
Tall and long cars
In Europe, the total height of 4.0 meters applies to major roads and therefore it is important that we find out the size of your vehicle. Our standard for a standard passenger car is a maximum of 5.0 m long and 1.7 m high. If you have extra equipment on the roof such as a roof box, the total height applies. Notify when booking so that the truck arrives will have the space required.
Sports cars, low and exclusive cars
Sports cars, low and exclusive cars need to be handled extra carefully. They are usually difficult to drive with low wide tires, hard couplings, low ground clearance, are wide and have many horsepower that do not want to sneak forward. These cars take longer to load and involve an extra cost. If the car is also lower than 11 cm (the lowest point of the car towards the ground) a special transport car is also required.
Drivable car is a big advantage
Winching up on the truck means an extra cost. Therefore, if possible, try to have the car drivable. Not just for the moment but also so that it can handle 1 – 2 reloads, transshipment if necessary (sometimes in connection with transport). Also make sure the battery is charged and that there is fuel.
If winching is required
Some of our trucks are equipped with winches that can play rolling and steerable vehicles with engine failure. In those cases, it is important to think about having a towing eye that is easily accessible and possible to use. Note that the cars are reloaded and if winching for some reason was not needed during loading, it may be needed in, for example, a reloading. It can for example be a car in winter with summer tires which with the help of 3 – 4 pieces. people are put on the truck at first load. These people are not available at the reload and therefore winching may be needed. Vehicles without brakes must, as a rule, be winched on. If the car lacks a wheel, has locked brakes or else the car may need to be loaded with a forklift. All of these cars can pose a safety risk to the driver, and it is therefore important that you notify the condition of the car when booking so that the correct preparation can be made. There is a charge for winch and forklift loading. In these transports, the accessibility of the car is particularly important.
Crashed cars or renovation objects may have parts that could fall off during transport. It is the responsibility of the consignor or orderer to attach fragile parts to avoid this. The vehicle must be in transportable condition and when damage to own or other goods is caused by fault or neglect of the consignor / orderer, SCTAB has the right to claim compensation for damages incurred.
Engines that must not be started
If for some reason you do not want your engine started during transport, it is important that you clearly inform this by the following:
1. When booking with SCTAB, clearly state that the car must not be started.
2. Attach an A4 sheet to the steering wheel of your car, which says “DON’T START THE ENGINE” in capital letters.
If you do not follow this instruction, we cannot be held responsible for any damage related to the above.
The same instructions apply to other important information that we should be aware of.
Accessibility to the place the car is at
Think about the availability of the place where your car is located. The truck is a truck that cannot enter narrow narrow streets.
In winter it is more difficult to maneuver the truck.
If your car is inaccessible, there are two options:
1. Check with the driver for the appropriate loading space and take the vehicle there.
2. You notify SCTAB of this and request a recovery truck.
This usually means an extra cost to the customer.
Notifications before loading
When transport is booked as ready for pickup, the vehicle is expected to be ready to be picked up, ie located at the address stated at the time of booking and not parked or overcrowded. We are aware that you as a customer cannot sit and wait for a number of days on our call, and we are therefore trying to be as flexible as possible. In some cases, the driver leaves the car at a petrol station or car company, in other cases we pick up the car at home or similar. The drivers normally work between noon. 7am and 10pm but should always announce daytime. Sometimes we hear from us shortly before we are there and the reason may then be a former customer who was not available and that we were then given the opportunity to take your car instead. Limited opening hours can be a reason why the delivery takes longer and we are very grateful for your help in handling loading / unloading as smoothly as possible.
About planning, cancellation, boom, waiting time and other work
When it comes to transport that SCTAB cannot carry out according to the booking made despite telephone or email notifications, we see the following causes and consequences:
EXAMPLES OF MEASURES: About planning, cancellation, boom and waiting time
• 15 minutes per vehicle is a reasonable amount of time to stop, prepare, collect keys and car, load, acidify, pack the truck and go. Waiting time is then charged according to the price list for additional services.
• Reasonably clear of snow and move some cars if any cars are standing in the way are included in our service. However, if this becomes extensive or the loading takes time, this is charged according to the price list for additional services. NOTE!
If it is required that we move vehicles that stand in the way of vehicles booked for transport by SCTAB, we are not responsible for these vehicles as they are not being transported by us. This because they are not covered by our insurance.
• If we do not get in touch with the sender after notifications and new attempts are requested and made but without success, the booking with SCTAB is canceled and the customer is notified. A cancellation fee will be charged.
SCTAB is very concerned about avoiding transport damage, and the same goes for misunderstandings about past injuries. To a large extent, the cars are photographed before loading and checked so that the car is not damaged. The vehicles are sometimes snow-covered, dirty and loaded in dark or bad weather, making it impossible to detect any defects. Minor damages such as scratches and dents on used, wrecked or unconditioned cars or the property’s own nature that can easily be destroyed, for example by breakage, leakage, rust, sensitivity to cold and heat, absence of or inadequate packaging, SCTAB cannot replace.
If a transport damage has occurred
If the accident has occurred and the driver has caused a transport injury, he will notify the customer and the traffic management. We then need a photo of the damage and a cost calculation type Cabas from you. Ask your nearest car plate workshop for help with this. If you as a customer suspect that we have caused an injury which the driver has not discovered, the notification with photo should be sent to SCTAB within twenty-four (24) hours or the nearest working day after receipt. NOTE! The prerequisite for us to handle the complaint is that the vehicle has not been moved after our driver unloaded it at the receiver. Photos taken before the car was moved and an explanation of any transport damage are sent to email@example.com. SCTAB or the insurance company has the right to inspect the damage before repair. The claim against SCTAB in accordance with these provisions will cease if no claim for compensation in the form of invoice has been received by SCTAB within one (1) year from the date SCTAB delivered the goods.
SCTAB liability and transport liability insurance
SCTAB responsibility begins when we take care of your vehicle / goods for loading and ends when the vehicle / goods are delivered in the agreed location and manner. Therefore, before the disposal and after delivery, the client or owner is responsible for risk and insurance. SCTAB is only responsible for damage to or loss of the vehicle / goods during the transportation period. SCTAB transport liability insurance according to NSAB2015, normally reimburses SEK 80 / kg in the event of damage in foreign transport and SEK 150 / kg in domestic transport.
For example, if your car weighs 1000 kg, the insurance will cover a maximum of SEK 80,000, while a motorcycle or snowmobile that only weighs 100 kg will be replaced by a maximum of SEK 8,000.
Damaged or damaged details are replaced at net worth. SCTAB is not responsible for any extra costs, or a reduction in value, in the event of an injury. More info in NSAB2015. If your vehicle is damaged and fully insured, or if the vehicle has a car damage guarantee, certain damage events during transport are covered by your own car insurance, (read on in your own car insurance terms). Note! A car insurance on your car is a full-service insurance and covers most types of damage events, which is why we always recommend you to take this out. Compensation for damage or loss is based on the net value the goods had at the time of shipment. Varnishing is replaced according to the so-called net price list. Regardless of whether a complaint has been made within the stipulated time, SCTAB cannot be held liable for damages that existed prior to the treatment, nor for damages that cannot reasonably have been caused by SCTAB. For circumstances beyond the carrier’s control, Force majeure is applied. Stone shot is an example of this.
PDF Invoices When invoicing, we send the invoice as an attached PDF file via e-mail. This is both simple and environmentally friendly. If you prefer a paper invoice, you can get this for a fee. Congestion tax When loading and unloading within the congestion tax zones, there is an expense for this. This is regulated in the price list or in agreements. SCTAB also reserves itself for other governmental orders. Fuel prices In the event that fuel prices rise abnormally, a fuel surcharge for our transport may be added. In this case, it is communicated to our customers before it happens.
Congestion tax When loading and unloading within the congestion tax zones, there is an expense for this. This is regulated in the price list or in agreements. SCTAB also reserves itself for other governmental orders.